What is the return and exchange policy?

In the absence of a defect to the product, we do not accept returns based on requests for a different size, product type, style, border or visual enhancements.

If you received a defective product, we will happily replace it.

For Stretched Canvas: You’ll need to cut out a 6″ x 6″ piece of the canvas and mail it back to us.

For other products: If it was damaged in shipping, then we’ll need photos of the box, detailing the damage. Shipping charges are non-refundable, and any return shipping costs (if applicable) are the responsibility of the customer.

The products you have customized has been produced with the highest quality standards possible. Please pay close attention to detail, spelling and color to insure it is correct before submitting your order.We will not refund or replace any item due to incorrect spelling, color or design.

Please keep in mind that colors on your screen may not exactly match the colors of the final product you receive. This is due to the fact that every computer shows colors differently. Only extreme color differences ( ie color Black is accidentally printed as RED or White, will be grounds for reprinting. )

For all returns and shipping related inquiries, email us at [email protected]

What payment methods are accepted?

  • Paypal
  • Visa
  • MasterCard
  • American Express
  • Maestro

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.

Can I call with questions and talk to a real person?

No, but you can chat with us live from 9-5pm EST. Or send us an email (we will respond within 24 hours).

Can I change my order?

You can only change the name and shipping address (and only within 24 hours of order confirmation). We cannot change the artwork once you’ve ordered it.

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